Customer Success Manager, IndustriesActive$200K

Hybrid · New York City, NYTechnology

The opportunity

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

What they're looking for

  • Identify potential use cases and lines of business not currently onboarded,: partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
  • Develop and execute change management strategies to drive end-user adoption: and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Own the customer experience across their lifecycle: managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
  • Develop scalable engagement strategies and playbooks for your Industry: portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers