The opportunity
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering…
What you'll do
Work with Asana customers across industries, functions, and stages of their: customer journey in Japan through time-bound 1:1 and scaled engagements.
Drive customer outcomes and value by consulting on change management, leading: design workshops, and delivering strategic business reviews.
Empower customers to become self-sufficient Asana champions, solving: immediate needs while focusing on long-term value realization and retention.
Co-create strategies and plays with the Scaled CS team to maximize engagement: tactics across a broad customer base.
Partner cross-functionally with Sales and Renewals to flag account risks,: provide customer insights, and identify expansion opportunities.
Liaise with Support and Finance to resolve customer issues efficiently.
What they're looking for
- Serve as the voice of Japanese customers cross-functionally, sharing key: insights and feedback with Product and business leaders.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- + years of success in an Account Management or Customer Success role.
- Customer-centric approach with a dedication to ensuring customer success and advocating for their needs.
