The opportunity
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy.
What you'll do
Partner with customers at key moments in their lifecycle to develop an: understanding of their needs and coach them on how to use Typeform to reach their desired goals
Introduce new opportunities to expand usage and optimize client experiences
Use internal tools to monitor customer health, usage metrics, and progress
Connect with and assist customers when they fall out of engagement cadences,: nurturing usage and mitigating risk in accounts
Identify expansion opportunities and negotiate and close renewals
Deliver account reviews and information around trends to leadership and cross functional teams
What they're looking for
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to: ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
- Proven experience in customer success or a customer relationship management: type role with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
