The opportunity
HubSpot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the…
What you'll do
Manage 150 – 180 customer relationships. Some of your customers will be new: while others may have been using HubSpot for several years.
Work with your customers on a regular basis to understand their goals and: aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including: onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot: of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
Promote the growth of your install base by uncovering, scoping and qualifying: opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
Understand technical roadblocks and make recommendations on solution: implementation and core integrations using Hubspot to overcome them
What they're looking for
- Fluency in written and spoken English.
- + years of experience in a client-facing or account management role,
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
