The opportunity
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What they're looking for
- Represent the customers a human will never meet. Synthesize patterns from: thousands of program interactions and channel them to Product, Marketing, and Education so repeat issues get solved once.
- Partner with Scaled CSMs, Sales, Strategy & Operations, and Support to define: the rules of engagement: where programmatic graduates to human, where human hands back to programmatic, and how the modes reinforce rather than duplicate each other.
- Model what Claude-native CS looks like and help the rest of the CS org get: there — your ratio of things-you-wrote to things-you-shipped-with-Claude should tilt hard toward the second.
- + years in Customer Success, with meaningful time in a Digital, Scaled, or Programmatic CS function.