The opportunity
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
Use customer insights, analytics, and usage patterns to surface risks,: highlight opportunities, and guide next steps.
Partner with Sales, Renewals, Support, and other teams to resolve issues,: strengthen customer alignment, and support revenue outcomes.
Manage and prioritize your queue of CTAs, tickets, and assignments with: accuracy, speed, and consistent documentation.
Translate customer feedback into insights for Product and internal teams to: support improvements across the platform.
Help refine and expand the pooled model by testing new processes, sharing: observations, and contributing to scalable playbooks.
What they're looking for
- Fluent German and Turkish language skills
- + years of experience in customer success, account management, sales, or: another customer-facing role, ideally in SaaS or tech.
- Demonstrated ability to think critically, solve problems in ambiguous: situations, and guide customers with limited information.
- Strong analytical and data-driven mindset with experience using metrics to: identify trends, risks, and opportunities.
