The opportunity
The AI orchestration of your wildest imagination.
What you'll do
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent: strategic investment - bringing us to a $5.2bn valuation
Partner with CSMs to navigate complex customer challenges and develop: strategies for our largest and highest-risk enterprise accounts.
Build trusted executive relationships with key customers and step directly: into customer conversations when additional leadership is needed.
Stay hands-on with strategic accounts while the West team scales, including: personally owning customer relationships where needed.
What they're looking for
- Hire and onboard the remaining CSMs needed to build out the West Coast Customer Success team.
- Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building.
- Create a high-accountability, supportive environment where people receive: clear feedback and can continuously raise the bar.
- Establish and run a consistent operating cadence across forecasting, account: health, and structured risk reviews.
