The opportunity
Location: On-site in our vibrant Barcelona HQ
What you'll do
Be the first point of contact for our French merchants: helping them succeed with empathy, patience, and a problem-solving mindset.
Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
Continuously learn about our products and services to provide accurate, up-to-date support.
Fluent in French and English (C1 or above): communication is your superpower.
What they're looking for
- Passionate about helping people and solving problems.
- Curious and eager to learn: whether it’s new tools, fintech trends, or customer engagement strategies.
- Comfortable working in a fast-paced, international environment where every day brings something new.
- Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
