The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Develop an in-depth knowledge of the Klaviyo platform
You’ve already experimented with AI in work or personal projects, and you’re: excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Provide high-quality product support for Klaviyo customers, partnering with: them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical: and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
What they're looking for
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
- Transform workflows by putting AI at the center, building smarter systems and: ways of working from the ground up.
- An exceptional communicator with strong written and verbal skills in English and Japanese.
