Customer Support Specialist IINew
The opportunity
About the Role The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What you'll do
Use Transportation Management System to process shipment entries and actively: lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and: courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
What they're looking for
- Set up new Receivers, vendors, and supplier’s locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
