Customer Support Specialist IIPosted today
The opportunity
The selected candidate will be responsible for providing end-to-end management of accounts and daily operations, including shipments, cross-border crossings, documentation, communication with clients and carriers, billing, systems, and issue resolution. We are looking for a…
What you'll do
Provide daily tracking of shipments from pickup to final delivery.
Coordinate with clients, carriers, CSR, Capacity, and warehouses.
Request and follow up on cross-border documentation.
Coordinate transfers, warehouse arrivals, and equipment dispatch.
Update references, events, and statuses in the TMS.
Send status reports and dashboards to clients.
What they're looking for
- Resolve operational issues and follow up on pending emails.
- Control and resolve delegated items, unbilled revenue, AP/AR, and financial matters.
- Request new setups or updates for client and carrier rates.
- Review performance metrics, including High/Low NR, TOP 60, and weekly highlights.
