Customer Support Specialist IINew

Uber Freight
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The opportunity

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

What you'll do

  • Use Transportation Management System to process shipment entries and actively: lead timely performance/automation objectives

  • Maintain consistent and professional communication; effective, prompt and: courteous communications with respect to difficult situations, relaying service failures, etc.

  • Exceed customer on-time pick-up and delivery expectations

  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

  • Utilize external websites and other tools of communication to set shipment appointments

  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

What they're looking for

  • Work directly with Logistics Teams to assist with shipment issues or problem-solving
  • Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
  • Additional Responsibilities Regarding Customer and Carrier Relationships
  • Contact carrier to obtain status of load-tendered; continue monitoring the: shipment for on-time pick-up, transit, delivered, empty