The opportunity
We are looking for a Support Specialist to join our team at Samsung KX! Samsung KX was launched, in collaboration with Stellar Global, in 2019.
What you'll do
Effectively working alongside team members
Keeping up to date with the latest procedures and processes communicated from trainers and management
Effectively troubleshooting and running diagnostic tests in order to: establish faults for mobile phones, tablets and wearables
Engage with customers in a welcoming and professional manner, demonstrating: both extensive product knowledge and a determination in finding positive solutions
Managing consultation interactions and effectively using time in cohesion with KPIs
Developing extensive product knowledge to enhance repair knowledge
What they're looking for
- Provide online and offline support (in-store and via video calls) with: customer education related to Samsung products
- Support customers with alternative resolutions including upgrading their device or trade-in
- Generating sales in line with the brand guidelines: never taking a “hard sell” approach, but tailoring your approach to every individual customer’s needs
- Provide remote support through video calls, connecting to customer devices: and diagnosing software faults as well as demonstrating educational software fixes and settings
