The opportunity
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working,…
What you'll do
Own the value plan for each account in your portfolio, connecting the: business problem that led the customer to buy Mixpanel with the outcomes they measure.
Build relationships with business and technical stakeholders, aligning: Mixpanel's capabilities to what customers care about most.
Run discovery on customer priorities and pain points, and turn what you learn: into concrete adoption plans and internal updates.
Partner with your Account Executive on expansion and your renewal counterpart: on renewal execution, bringing the value case and adoption evidence that supports both.
Lead enablement/best practices sessions on dashboard design, funnel analysis,: and retention modeling to grow how deeply and widely a customer uses Mixpanel.
Monitor usage and health signals and lead business reviews that surface: what's working, deepen adoption, and catch risk early.
What they're looking for
- Spot underused features and contracted capabilities, and turn them into clear: recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's: own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what: works with the broader Customer Value Architects team.