The opportunity
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working,…
What you'll do
Help own the value plan for accounts in your book, connecting the business: problem that led the customer to buy Mixpanel with the outcomes they measure.
Build relationships with business and technical stakeholders, aligning: Mixpanel's capabilities to what customers care about most.
Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates.
Partner with your Account Executive on expansion and your renewal counterpart: on renewal execution, bringing adoption evidence that supports both.
Help lead enablement/best practices sessions on dashboard design, funnel: analysis, and retention modeling to grow how a customer uses Mixpanel.
Monitor usage and health signals and support business reviews that surface: what's working, deepen adoption, and catch risk early.
What they're looking for
- Spot underused features and contracted capabilities, and turn them into recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's: own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what: you learn with the broader Customer Value Architects team.
