Delivery Experience Insights & Experimentation LeadNew

The role: What's in the Box Delivery is one of the most visible moments in a customer's HelloFresh experience, and how we shape it has a real impact on both customer satisfaction and cost-to-serve. As part of the European Network Team , you will own the experimentation and…

What they're looking for

• Build and maintain a scalable library of validated insights on steering and: delivery propositions that can be reused across markets
• A degree in a business, quantitative, or engineering discipline (e.g.: Business Economics, Econometrics, Industrial Engineering, Supply Chain, or similar)
• Experience translating complex, multi-dimensional data into insight: comfortable connecting an operational change (capacity, distribution) to its customer impact (conversion, retention)
• A track record of analyzing customer behavior (choice data, transaction: history, or scheduling patterns) to understand why customers make the decisions they do