The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Build new features and fix bugs in Stytch and Twilio products.
Serve as a technical resource for customers when they have questions about our product.
Improve documentation and processes for internal and external stakeholders.
A genuine drive to understand customer needs and concerns.
Troubleshooting: Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
Hands-on programming experience in a major language, with 2+ years writing: code to build, debug, or automate, in a support, solutions, or software engineering role.
What they're looking for
- Ability to debug others' code (customer integrations, SDKs, open-source: libraries) and ship small, well-tested fixes in an existing codebase.
- Familiarity with modern web services and APIs.
- Demonstrated ability to communicate credibly and effectively at all levels.
- Experience with authentication protocols (SAML/OAuth), MFA, IdP.
