The opportunity
This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit…
What you'll do
Manage and expand customer accounts within Twilio.org’s Self-Service and: Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements.: You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
Manage entire sales cycles and own a book of business with the goal of: closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise
Execute programmable sales plays to consistently deliver strong revenue,: gross margin, and gross profit results.
Work diligently with cross-functional internal teams (Sales, Sales: Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
Generate and maintain an accurate sales pipeline and forecast utilizing our: CRM, Salesforce through proactive efforts and collaboration with your manager.
What they're looking for
- Execute automation strategies to serve a large quantity of customers while: maintaining NPS and preventing churn
- Be an owner to drive deals forward, knock down obstacles for our customers: and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
- Develop expertise in the social impact and nonprofit market to help: prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
- Have world-class interpersonal and communication skills to make complex: technical and financial details sound simple.
