The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Partner with the Senior Director to drive H1 and H2 planning: translating annual objectives into operational plans, investment decisions, and resource models.
Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities.
Drive capacity planning, scenario modeling, and long-range forecasting to: ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption.
Define and operationalize OKRs across the portfolio, then build the rhythms: and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes.
Lead operational readiness for major product launches, external partnerships,: and platform expansions — ensuring Customer Care is prepared from scoping through hypercare.
Own the integration framework for new lines of business and strategic: partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms.
What they're looking for
- + years in business strategy, operations, consulting, or investment banking,: with at least 5 years in a senior leadership role owning complex operational or strategic functions.
- Strong financial and analytical foundation: comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative.
- Experience leading or supporting large-scale growth initiatives,: integrations, or partnerships, ideally in a marketplace or platform business.
- AI fluency — you understand how AI is reshaping operations and can lead: through that transformation with confidence.
- Exceptional cross-functional partner: you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization.
- Clear, direct, and decisive: you make decisions with the information available, communicate them crisply, and adapt when new data arrives.
- Experience in customer support or contact center operations is a plus, not a requirement.
- MBA or equivalent advanced degree preferred; strong quantitative background required.
