Director, Customer Engineering EngineeringActive$52K–$104K

Cloudflare
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The opportunity

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

What you'll do

  • Organizational Leadership: Build, develop, and scale a multi-team CE organization across levels and geographies. Hire and develop front-line managers, create succession plans, and maintain a high bar for both technical and commercial talent.

  • Commercial Ownership: Own the CE number for your region, segment, or domain. Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning. Be accountable for new business acquisition, retention, expansion, and platform consumption targets.

  • GTM Strategy & Execution: Shape how Customer Engineering partners with Sales, Customer Experience, Professional Services, and Product. Define territory and account strategies, allocate coverage models, and ensure the CE function drives platform-led selling.

  • Executive Coaching & Standards: Elevate the capability of the CE management team. Coach managers on deal strategy, people development, technical architecture review, and executive communication. Set the standard for what great CE leadership looks like.

  • Operational Scale & AI Enablement: Build the systems, dashboards, and AI-augmented workflows that allow CEs to spend more time on high-value customer work. Champion automation, tooling, and repeatable plays across the organization.

  • Cross-Functional Influence: Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning. Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing.

What they're looking for

  • Customer & Market Presence: Act as an executive technical sponsor for strategic customers and prospects. Serve as a visible leader in industry events, executive business reviews, and executive customer engagements.
  • Culture & Transformation: Model Cloudflare’s values and drive the cultural evolution into the unified CE operating model. Ensure teams embrace full-lifecycle ownership, AI productivity, and continuous improvement.
  • Experience: 10+ years of experience in technical go-to-market roles with a: demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies. Prior experience managing managers and owning revenue targets at scale is required.
  • Revenue & Commercial Acumen: Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment. Deep understanding of ACV, renewal, expansion, consumption, and platform economics.