The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Build, lead, and scale Crusoe’s global Customer Support organization.
Develop and implement comprehensive account playbooks to drive Crusoe Cloud adoption and growth.
Manage and mentor teams troubleshooting issues across networking, Infiniband,: distributed training, containerization, and large scale AI/ML workloads.
Work closely with engineering, SRE, and product to improve reliability and: proactively address customer impacting issues.
Drive initiatives to reduce escalations, incidents, and outages, leveraging key KPIs and observability data.
Build and evolve a tiered support structure to support enterprise and AI-native customers at scale.
What they're looking for
- Translate support insights into clear recommendations for executive leadership.
- Leadership & Customer Operations Expertise: 8–10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments.
- Proven ability to build and lead high-performing customer support teams.
- Experience building support procedures, global processes, and structured escalation paths.
