The opportunity
We work across three connected platform and productivity functions. Through Git & Gitaly Operations, we are responsible for the production reliability of the infrastructure layer underneath GitLab's own version control system.
What you'll do
Own outcomes for Git & Gitaly Operations, including hiring and developing the: Manager, Git & Gitaly Operations, and holding the function to its reliability bar across Self-Managed, GitLab Dedicated, and SaaS.
Own outcomes for Nonlinear Productivity, also known as Friction Elimination,: including hiring and developing the Manager, Nonlinear Productivity, and holding the function to measurable metric movement rather than activity.
Build and oversee Platform Staff directly as a small, senior team that uses: AI-assisted tools as a standard part of its work.
Assess, case by case, what Platform Staff picks up, such as a new team that: needs bootstrapping, a customer request too specific for any existing team's charter, or a crisis that needs someone in the room immediately.
Assess when Platform Staff should hand work off to a permanent team once it's stable.
Set the technical bar across all three functions by personally reviewing: distributed systems designs, friction-elimination fixes, and crisis management plans with equal depth.
What they're looking for
- Build the operating rhythm and metrics that keep all three functions running: predictably, so none of them relies on any one person working unsustainable hours.
- Represent all three functions to peer engineering stakeholders, and step in: front of customers directly when Platform Staff is engaged mid-crisis.
