Director, Global Delivery ExcellenceActive$208K

Databricks
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The opportunity

Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world.

What you'll do

  • Owns the global training delivery function across customer, partner, and internal audiences.

  • Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.

  • Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.

  • Leads the evolution of the delivery model toward AI-first operations and: customized, customer-specific training.

  • Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.

  • Sets Vision: Connects the team's daily delivery work to L&E's mission and to: the shift toward an AI-first operating model.

What they're looking for

  • Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
  • Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
  • Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
  • Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.