Director, Global Premier SupportActive

Databricks
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The opportunity

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a…

What you'll do

  • Hire, onboard, and develop a top-tier team of designated support engineers (DSE)

  • Identify and operationalize process improvements to meet or exceed team: performance KPIs and create consistently exceptional support experiences

  • Partner closely with field, engineering, support, and other cross functional: stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.

  • Contribute to program enhancements and offerings tailored to evolving customer needs

  • Coordinate execution and collaborate across customers, accounts teams and: regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction

  • Conduct internal and external Support Experience QBRs

What they're looking for

  • + years of industry experience, with at least 8+ years of management experience
  • Proven ability to hire and scale high-performing support or field teams,: enabling them and helping them grow in larger roles
  • Ability to work with strategic customers, driving multiple competing priorities
  • Preferred 5+ years of Technical experience in Python, Java or Scala-based: application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)