Director of CollectionsNew
The opportunity
Uber Freight is seeking a strategic and results-driven Director of Collections to lead our North American B2B Collections organization. This leader will be responsible for driving working capital performance through best-in-class collections strategies, reducing delinquency,…
What you'll do
Develop and execute enterprise collections strategies that improve cash flow,: reduce past due receivables, and optimize DSO.
Lead and develop a high-performing team of Collections Managers, Supervisors,: and Analysts through coaching, performance management, and succession planning.
Own the collections portfolio by establishing measurable KPIs, monitoring: performance, and driving accountability across the organization.
Partner with Sales, Account Management, Customer Success, and Operations to: resolve disputes, improve payment behavior, and strengthen customer payment discipline.
Collaborate with Credit, Treasury, Billing, Legal, and Accounting to: proactively manage credit risk, customer escalations, bankruptcies, and complex collections matters.
Drive continuous improvement across collections processes by leveraging: automation, AI, analytics, and workflow optimization.
What they're looking for
- Develop dashboards and executive reporting that provide visibility into DSO,: aging, collections effectiveness, dispute trends, and working capital performance.
- Establish governance around payment terms, collection strategies, customer: segmentation, and escalation processes.
- Lead strategic initiatives that improve cash conversion, reduce manual: effort, and enhance operational efficiency.
- Partner with Product and Engineering teams to implement collections: technology, digital payment capabilities, and intelligent automation solutions.
