The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Process and file customer tax payments accurately and on time using various technology platforms.
Collaborate effectively with cross-functional teams (including Compliance,: Product, and Engineering) to ensure seamless tax operations.
Proactively troubleshoot and resolve any issues that arise, identifying root: causes and implementing preventative measures.
Continuously seek opportunities to improve existing processes and enhance: efficiency, including identifying areas where AI can be leveraged to drive these improvements.
Provide exceptional service and support to our customers, ensuring their tax needs are met.
Work collaboratively within the team to achieve collective success.: Investigate and solve process errors, contributing to the prevention of future issues.
What they're looking for
- Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.
- Provide data-driven insights and recommendations for process and strategy improvements.
- Build and implement scalable operational processes, identifying opportunities: to apply AI where it adds clear value.
- + years of experience in tax filing experience, ideally in a fast-paced: environment, with familiarity with tax filing processes
