The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Lead the definition of platform primitives such as compute runtimes, storage: options, and service networking, ensuring they are scalable, secure, and aligned with Klaviyo's standards for operational excellence.
Create and disseminate golden paths and decision trees that simplify the: technological choices for R&D teams, enhancing consistency and self-sufficiency across engineering efforts.
Drive initiatives that enhance the reliability of production systems,: focusing on incident prevention, transparent response protocols, and proactive capacity planning.
Coordinate with product teams to identify and eliminate infrastructure: bottlenecks, aiding in improving the time-to-market for new services and increasing developer satisfaction.
Establish frameworks for cost-effective infrastructure management, balancing: financial discipline with flexibility and efficiency to maximize value delivery.
Mentor and develop high-performing teams, fostering a culture of inclusivity: and ownership, while setting clear, impactful goals that align with business priorities.
What they're looking for
- Collaborate with cross-functional partners to manage platform investments,: clarify ownership, and safely implement infrastructure changes that drive strategic outcomes.
- Track and report critical performance metrics, such as system reliability,: developer productivity, and infrastructure costs, enabling data-driven decision-making and accountability.
- Optimize the use of AI to enhance infrastructure management and development: processes, pioneering innovative workflows that keep Klaviyo at the forefront of technological advancement.
- Champion operational readiness by establishing robust SLAs and SLIs, ensuring: all infrastructure components meet defined performance thresholds conforming to Klaviyo's quality standards.
