The opportunity
You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth, regulated environments. You combine deep subject matter expertise with strong business acumen, balancing risk management with operational speed and customer experience.
What you'll do
Build, develop, and retain a high-performing team, setting a high bar for: excellence and creating an environment where people take ownership and do their best work.
Coach leaders and ICs to strengthen subject matter expertise and elevate the: team's capacity for higher-value analysis and cross-functional partnership.
Set a clear vision and priorities, aligning the team around shared goals and: fostering a culture of accountability and continuous improvement.
Own the end-to-end payments lifecycle across Justworks' product lines,: ensuring customer payrolls are processed accurately and on time to protect customer trust, revenue recognition, and company cash flow.
Strengthen risk management through improved visibility, proactive customer: engagement, and continuous refinement of controls.
Enable faster payment methods and expanded payroll timelines while maintaining a strong risk posture.
What they're looking for
- + years of progressive experience in payments operations, fraud operations,: or related financial operations functions, with at least 5 years leading teams.
- Demonstrated success scaling operational functions in high-growth, regulated environments.
- Strong knowledge of payment rails, reconciliation, and financial risk management practices.
- Strong understanding of AML compliance, fraud prevention, and customer due diligence frameworks.
- Track record of applying AI, automation, and influencing partners in Product: & Engineering to scale operations and strengthen controls.
- Proven ability to lead organizational change and influence senior executives: across complex, multi-stakeholder initiatives.
