The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning.
Champion Secure Reliability: Drive a "secure and reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment.
Own Platform Integrity: Take ownership of the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform.
Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts".
Ensure Global Compliance: Serve as the on-the-ground technical leader for GDPR and other international data protection regulations. You will be responsible for implementing and verifying the technical controls that safeguard customer data and ensure compliance.
Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements.
What they're looking for
- You are a proven engineering leader with a track record of building and: scaling high-performing, geographically distributed teams in a fast-paced SaaS environment.
- You are intellectually curious and a continuous learner, with a deep: understanding of modern reliability principles.
- You are a "Driver" who is biased toward action. You don’t wait for problems: to find you; you proactively identify risks and rally teams to solve them.
- You are a cross-functional influencer and an exceptional communicator,: capable of articulating complex technical concepts to diverse audiences, from engineers to executives to enterprise customers.
