The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What they're looking for
- Represent the needs of EMEA customers inside GitLab by identifying field: patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support.
- Shape global Support Engineering strategy with peer managers, including: geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap.
- Progressive experience in technical support engineering or a related customer-facing technical discipline.
- Experience managing managers, senior contributors, and distributed teams: through a manager-of-managers structure.