The opportunity
Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and…
What you'll do
Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
Evaluate and launch new support locations within LATAM as customer growth requires
Act as the owner for your team’s metrics and performance: partnering closely with upper management and HR on performance management and employee issues
Provide strategic guidance and oversight to Managers on regional projects,: ensuring their successful and timely completion.
Lead regional hiring efforts to attract and retain top technical talent in: competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
Ensure the successful onboarding and development of Technical Support Engineers
What they're looking for
- Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
- Collaborate with internal teams and customers on high-priority: escalations/incidents and act as a resource to resolve escalations from team members as necessary
- Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
- Liaise with other groups throughout the organization (Sales, Customer: Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
