The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Principal People Success Partner (more commonly referred to as "HRBP")…
What you'll do
Partner with G&A SVPs, VPs, and Senior Directors to design and evolve org: structures that scale; serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity.
Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation.
Drive consistent, high-quality performance calibrations across Legal &: Compliance, Finance teams, and our People & Places function — building leader capability and ensuring fair, differentiated outcomes.
Champion a culture of clear expectations and candid feedback; help leaders: understand what "raising the bar" looks like in practice.
Exercise sound judgment and strict confidentiality in handling sensitive: people data, restructuring plans, and performance information — knowing what to hold close, what to escalate, and when.
Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale.
What they're looking for
- Use engagement data, pulse surveys, and qualitative signals to surface org: health risks and partner with leaders on action planning.
- Serve as the G&A voice in the design and rollout of company-wide people: programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively.
- Bring an analytical lens to your work: using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders.
- + years of HR Business Partner experience
