The opportunity
The Ecosystem team supports GitLab's partner go-to-market strategy. In this role, you'll work with Ecosystem Sales Managers, global distributors, partners, sellers, and cross-functional teams to keep partner operations moving and make process health visible.
What you'll do
Execute partner-sourced and partner-influenced workflows, including intake,: account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.
Process partner quote requests against documented pricing and program: requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance. Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
Guide partners, distributors, sellers, and Ecosystem Sales Managers through: operational questions, including attribution, program compliance, and post-sales support. Identify and route exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions to the appropriate owner.
Execute and improve partner program workflows, including onboarding,: not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files. Collaborate with Programs and policy owners on required notifications, documentation, and compliance reporting.
Monitor Salesforce and partner-management data for missing links, incorrect: ownership, incomplete attribution, failed synchronization, and recurring defects. Support month-end close, recurring data controls, and ad hoc reporting tied to projects and company objectives and key results.
Build and present dashboards and business updates on backlog, aging,: turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health. Share trends, risks, blockers, and recommended actions in regional and global partner team meetings.
What they're looking for
- Investigate recurring friction and manual work, document root causes and: operational requirements, test process or system changes, and support automation and scalable self-service improvements.
- Maintain process documentation, how-to guides, and best practices, and: deliver office hours, operational training, and communications when processes or systems change.
