The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Own the end-to-end operational control, training, SOP development, and growth: of the Emergency Response Team, including supporting the Escalation Manager Ops On-Call program both domestically and internationally.
Improve real-time workflows for critical field events, integrate emergency: protocols with Business Continuity Plans, and develop and implement strategies to optimize bandwidth during a market crisis.
Develop and maintain Emergency Action Plans, build, publish, and audit: site-specific procedures and ensure all facilities have the required readiness equipment, redundancy, and tooling.
Serve as the primary liaison for Public Safety Answering Points including: establishing specialized communication lines for planned and unplanned events
Coordinate the planning and mitigation for natural disasters, severe weather,: and geopolitical risks, while driving continuous improvement leveraging tabletop exercises, full-scale drills, and post-event After-Action Reviews.
Continuously optimize paging, handoff processes, and crisis-throttling tools: (such as suppressing or market-allocating incoming requests) to maximize agent bandwidth and prioritize events causing significant community impact during an active crisis.
What they're looking for
- + years in operations, program management, emergency and disaster planning
- + years experience building, scaling, or managing global on-call programs,: Business Continuity Planning, escalation pathways, or large-scale Emergency Response Teams
- Bachelor’s degree in Emergency Management, Homeland Security, Public Policy,: Operations Management, or a related field (or equivalent practical experience)
- Deep knowledge of developing, publishing, and maintaining site-specific: Emergency Action Plans and seamlessly integrating them into broader Business Continuity Plans