The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Lead as the Incident Commander during cross-functional disruptions: orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve events.
Manage and prioritize escalations - ensuring targeted stakeholder: representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle. Develop robust cross-functional partnerships - to proactively understand stakeholder concerns during events and effectively communicate post-incident outcomes and learning opportunities to a global audience.
Collaborate closely within global Operations teams: providing critical support and guidance during real-time incident response to maintain seamless 24/7 coverage.
Drive continuous improvement: by leading thorough incident retrospectives to accurately document events and identify root causes. Define actionable follow-ups and track their implementation to continuously enhance safety, efficiency, and overall incident response capabilities for a distributed team, ensuring lessons learned are integrated back into processes.
Deliver executive-level communications: on active incidents and present comprehensive analyses of key outcomes, trends, and strategic learnings from past events.
+ years of direct experience in incident management, having served as an: Incident Commander or lead responder for high-severity, cross-functional incidents within a complex operational environment.
What they're looking for
- Proven technical expertise & cross-functional leadership, apply technical: understanding of complex engineering systems to drive incident response, root cause analysis, and remediation for live operational incidents, coupled with an exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events.
- Demonstrated capability to remain calm and decisive under pressure,: efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership, in real-time, on: complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels.
- Exceptional attention to detail with a track record of meticulously: documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement. Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global "follow the sun" incident response capability.
