Enterprise Account Operations AssociateActive£60K

The opportunity

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…

What you'll do

  • Working with large datasets , using data to identify trends, opportunities: and operational issues, and translating insights into action.

  • Building, rolling out and improving processes and workflows , including: process creation or taking an existing process and making it more efficient, scalable and effective.

  • Operating in ambiguity , where processes may still be evolving and there: isn't always an established playbook or clear answer.

  • Project and programme execution , coordinating multiple workstreams,: priorities and dependencies to deliver against business objectives.

  • Stakeholder management and cross-functional collaboration , working: effectively across internal teams and external partners to drive alignment and execution.

  • Taking ownership and making recommendations , identifying what needs to: change and proactively proposing solutions rather than waiting for direction.

What they're looking for

  • Support the day-to-day operational management of enterprise hotel group partners across global markets.
  • Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.
  • Build, document and continuously improve operational processes and workflows.
  • Identify gaps, inefficiencies and opportunities to improve existing: processes, and proactively recommend solutions.