The opportunity
The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to…
What you'll do
Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay: and Procurement, ensuring fast, accurate, and complete deployment
Educate customers on Ramp’s AP workflows, procurement best practices,: approval logic, vendor management, and policy configuration
Prevent delays in implementation by proactively identifying blockers and: reinforcing the value of adopting Ramp’s AP & Procurement solutions
Understand customers’ current AP, purchasing, and approval processes to: identify pain points, recommend improvements, and guide them toward an optimized rollout
Become deeply knowledgeable in Ramp’s Bill Pay & Procurement: capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
Troubleshoot customer issues and partner closely with Product and Engineering: to surface insights, communicate gaps, and collaborate on solutions or workarounds
What they're looking for
- Provide structured feedback and insights to Product to inform roadmap prioritization
- Balance multiple customer activations at once, managing timelines, customer: communication, follow-ups, and proactive outreach
- + years of experience in Customer Success, Implementations for products: supporting AP and/or Procurement functions
- Strong project management and time management skills with the ability to keep: multiple customers on track simultaneously
