Enterprise Customer Support SpecialistActive$110K–$130K

Perplexity is an AI-powered answer engine used to solve billions of queries every month. We build accurate, trustworthy AI that powers decision-making for curious people and organizations worldwide.

What they're looking for

• Track and report support KPIs (response time, CSAT, resolution rates) and: propose data-driven process improvements.
• Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage.
• Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and: E.U. markets, or similar fast-paced tech environments.
• Hands-on experience prompting large-language models, plus a solid grasp of AI: fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.).