The opportunity
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows.
What you'll do
Provide best-in-class customer service and technical support for our employees
Deploy laptops as part of onboarding and refresh cycles
Assist with new hire orientations covering policies, best practices and services used within Datadog
Handle general ticketing, account management, and problem escalation
Maintain hardware and software inventory
Work with global counterparts to improve processes and consistency across the org
What they're looking for
- Support unified communications needs for Datadog employees in conference rooms and other common areas
- Create and maintain internal and user facing documentation
- Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
- Participate in deployment and security related projects
