The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Drive Vendor Performance & SLA Accountability: Lead regular operational rhythms (weekly/monthly performance reviews) with maintenance partners to track KPIs, monitor scorecard trends, and ensure strict SLA compliance.
Manage Root-Cause Escalations: Serve as the primary point of escalation for partner underperformance, utilizing structured root-cause analysis (e.g., 5-Why, DMAIC) to implement permanent corrective actions rather than temporary fixes.
Enforce Process Governance: Maintain and govern vendor SOPs, playbooks, and change-control processes, ensuring partner facilities adhere strictly to Waymo safety and quality standards.
Support Sourcing & Vendor Integration: Partner with internal procurement and supply chain teams to assist with RFP technical evaluations, vendor capability audits, and site onboarding.
Optimize Partner Throughput & Capacity: Analyze labor utilization, facility throughput, and turnaround times to ensure vendor partners scale capacity efficiently in line with market growth.
Centralize Cost & Quality Tracking: Monitor vendor billing accuracy, manage centralized cost performance against budget, and drive cost-per-mile efficiencies.
What they're looking for
- + years of experience in operational roles, with at least 4–5 years directly: managing 3rd-party vendors, supplier performance, or external partner networks.
- Demonstrated experience holding vendors accountable using structured: performance metrics (e.g., SLAs, KPIs, scorecards, comeback rates, turnaround times)
- Proven track record of managing vendor operational rhythms, conducting: performance reviews, and executing root-cause corrective action plans.
- Strong background in process optimization and operational rigor (e.g., DMAIC,: Kaizen, Lean) applied to external workflows.
