The opportunity
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and forward deployed consultants work side-by-side with customers…
What you'll do
Partner with senior executives—COO, Chief Supply Chain Officer, Chief Digital: Officer, VP Manufacturing, VP Quality—to define an AI transformation agenda Miro can attach to
Lead the initial CxO conversation that creates awareness of what AI makes possible for the business
Qualify opportunities before committing to a Validation Sprint: sponsor authority, commitment, and the account's potential to become a multi-year, seven-figure relationship
Co-author the Sprint charter with the AE: the business problem, its value, our approach, exit criteria, and the partnership proposal that follows success
Run the Sprint end to end—immerse, prioritise, build, read out—developing and: testing the solution on the customer's real data and systems
Take manufacturing processes apart and rebuild them on AI-first principles: across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation
What they're looking for
- Build using Miro's AI Workflows, Prototypes, and Goals, Roadmaps & Delivery: capabilities, extended through Miro's API, WebSDK, and MCP integrations into ERP, PLM, MES, and quality systems
- Turn Sprint outcomes into a business value story, ROI model, and KPI: baseline—grounded in metrics the customer already runs on: gate cycle time, requirement coverage at gate, defect recurrence, cost of poor quality, capacity utilisation, on-time launch rate, ramp-to-full-rate time
- Support executive leadership in delivering the Value Story read-out to the sponsor
- Co-own with the AE the conversion of Sprint outcomes into the partnership proposal and commercial approach
