The opportunity
The Forward Deployed Engineering team connects strategic customer needs with GitLab product execution. The team works directly with customers and across GitLab to resolve complex adoption challenges, contribute durable product improvements, and create reusable technical guidance.
What you'll do
Contribute production-quality code to GitLab’s product and adjacent systems.
Develop bug fixes, features, integrations, tooling, and performance: improvements when strategic customer outcomes require direct engineering work.
Work within GitLab’s product and engineering processes, including issue: discovery, merge request creation, testing, review, documentation, and maintainability.
Partner with Product and Engineering so customer-driven solutions support: long-term product direction rather than becoming one-off customizations.
Turn blockers discovered in the field into durable product improvements,: reference architectures, documentation, and repeatable implementation patterns.
Engage with strategically important customers when adoption, retention,: executive confidence, or public trust is materially at risk.
What they're looking for
- Diagnose complex problems across GitLab product behavior, customer: architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments.
- Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM,: Professional Services, and customer technical teams to drive resolution from discovery through handoff.
- Provide recommendations grounded in data, traces, and systems analysis to: improve GitLab usage, workflows, automation, and architecture.
- Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering.
