The opportunity
Scale is accelerating the development of AI across the world's most important organizations. The Forward Deployed PM is the person who makes enterprise deployments succeed from the product side — embedded with customers, shaping real production outcomes, and translating messy…
What you'll do
Own product outcomes for our highest impact enterprise accounts. You are the: accountable PM for product delivery and customer value.
Build trusted advisory relationships with VP/C-level buyers and senior: technical leads. Become the reliable escalation point on the Scale side before issues surface externally.
Drive deployments from contract to production. You have done this before for: large organizations. You know what 'production-ready' actually means and you close the gap.
Translate real customer workflows, friction, and priorities into high-signal: product input for core platform teams. Not requirements docs — specific, evidence-backed product perspective with tradeoffs articulated.
Distinguish where the product is the constraint from where execution,: integration, or change management is. Drive each type of blocker to resolution through the right channel.
Partner closely with FDEs so the account runs as a coordinated team, not a set of parallel workstreams.
What they're looking for
- Direct experience with AI/ML platform products: data labeling, RLHF, fine-tuning workflows, or model evaluation pipelines.
- Experience in a startup or early-stage environment where process didn't exist and had to be created.
- Prior forward-deployed or embedded role (consulting, field PM, solutions engineering with ownership).
