The opportunity
Franchisee Manager, Enterprise QSR (UK and Ireland)
What you'll do
Own your portfolio: You are responsible for a large, multi-brand franchisee portfolio across your region. These are your accounts. You run the relationships, you own the numbers, and you are the person operators call.
Onboard new sites: Get new franchisees and newly opened sites set up properly. As brands grow, every new operator needs to understand the platform, know the standards, and have a relationship with you before problems arrive.
Grow advertising impact: Help franchisees grow their business through Deliveroo advertising. Most operators are only scratching the surface of what ads can do, and your job is to change that through consultative conversations about driving growth.
Raise operational standards: Work with franchisees to close operations gaps that impact rider and customer experiences. You are the person who makes it happen on the ground.
Build the local promo plan: Work with each franchisee to shape the promotional activity that suits how they trade, and how they can maximise growth.
Work with the national team: What you do in the field should drive the national strategy. You will ensure the national strategy is executed with excellence across your franchisee portfolio.
What they're looking for
- Report and track: Keep your weekly tracking up to date, present your region's performance every month, and contribute to quarterly business reviews. You will be a key part of your partners success
- Commercial foundation: 2 or more years in field sales, territory management, account management, or franchise support. Experience working with or within QSR or franchise businesses is strongly preferred. You understand how operator economics work and how commercial decisions get made at franchisee level.
- Data fluency: Confidence reading dashboards and drawing your own conclusions. You will not need a data team to tell you where your portfolio is underperforming. You will already know, and you will walk into franchisee meetings with the numbers that make the case.
- Field credibility: A proven ability to build genuine relationships at business owner level. As comfortable sitting down with a franchisee owner as presenting to a regional brand director. You earn trust through preparation and follow-through, not job title.
