The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Conduct in-depth and timely investigations on accounts flagged for fraud,: across a range of payment vehicles including ACH, Debit Card, Cryptocurrency and Wire Transfers
Handling inbound phone calls from users with fraud restrictions and taking: those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud
Documenting the rationale and determination for each alert and referring to other teams where necessary
Gathering key information from the customer regarding their account as well as applicable documentation.
Communicating with customers next steps and setting expectations.
