The opportunity
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What you'll do
Monitor the Salesforce case management queue and Jira requests for People Systems work.
Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.
Resolve standard requests using documented procedures, and route exceptions: or higher-complexity work to the appropriate People Systems owner.
Keep request records accurate and complete, including status updates,: required approvals, supporting documentation, and clear handoffs.
Identify recurring request patterns and flag opportunities to improve: documentation, self-service, or system processes.
Monitor the Workday inbox for business process errors, stuck transactions,: alerts, and other operational issues.
What they're looking for
- Experience in People operations, HR administration, systems support, service: delivery, or another operations role involving high-volume, process-driven work.
- Strong attention to detail, particularly where accuracy affects People: records, access, payroll, compliance, or reporting.
- Ability to work through a queue independently, prioritize requests, follow: defined processes, and escalate issues at the right time.
- Clear written communication and comfort giving requesters concise status updates.
- Experience using Jira, Salesforce, or a similar case-management or ticketing tool.
- Comfort learning enterprise systems and following structured procedures across multiple tools.
- Strong organization skills and a consistent approach to documenting work and: following requests through to resolution.
- Good judgment when working with confidential information.