The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Investigate and mitigate bank and credit card fraud by analyzing suspicious: activity across multiple payment rails, including debit and credit card transactions, and by reviewing potential identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud.
Analyze financial data, account history, and transaction records to identify: irregularities, emerging fraud patterns, and potential policy violations.
Collaborate with internal stakeholders, including Compliance, Risk, Legal,: and Operations, to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required.
Conduct outbound contact with customers, merchants, or third parties to: perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations.
Apply Fair Credit Reporting Act (FCRA) requirements when reviewing,: documenting, and reporting fraud-related findings, including accuracy, permissible purpose, dispute handling, and adverse action considerations.
Maintain current knowledge of fraud typologies, regulatory requirements, and: industry best practices to support effective prevention, investigation, and response.
What they're looking for
- Ensure investigations and resolutions comply with all applicable regulatory,: legal, and internal policy requirements.
- Clearly, professionally, and timely communicate with customers to deliver an: exemplary and compliant customer experience.
