The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Work Order & Operational Triage
Review open work orders and identify items requiring immediate feedback.
Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
Maintain strong cross-department communication to prevent bottlenecks.
Warehouse & Fulfillment Expertise
What they're looking for
- Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
- Conduct periodic check-ins with department leads to stay aligned on priorities.
- Assist warehouse teams with priority Special Project tasks when needed.
- During peak season, actively support warehouse operations (picking, packing,: EC-batching, labeling, kitting, sorting).
