The opportunity
We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable,…
What you'll do
Design, build, and maintain full-stack services and infrastructure: spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations: including voice, messaging, and emerging platforms — across Stripe's global support operations
Debug and solve critical production issues across services and multiple levels of the stack
Collaborate with internal stakeholders across the company to build new: features at large scale, while improving internal engineering standards, tooling, and processes
Collaborate effectively in a distributed and hybrid team, maintaining open: communication and strong connections with colleagues
What they're looking for
- + years of industry software engineering experience
- Native Mandarin fluency
- Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
- Superb communication skills working with both technical and non-technical stakeholders
- Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
- Comfortable working as a generalist across varying technologies and stacks to: solve problems and delight both internal and external users
- User empathy and a customer-centric approach to problem solving
- Experience building or integrating third-party platform APIs, particularly in: the communications or customer support tooling space