The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Handle high-volume inbound calls, chats, and emails from customers or: partners at various stages of their journey—from discovery to onboarding.
Serve as a trusted advisor, helping small businesses or accounting partners: select the right Gusto solutions for their needs.
Support customers through the onboarding process to ensure a smooth and successful start.
Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.
Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.
–3 years of experience in a sales or customer service role.
What they're looking for
- Experience working in high-volume environments that include inbound and outbound calling.
- Proven success achieving or exceeding goals and maintaining strong customer relationships.
- A passion for consultative, solution-oriented selling and helping small businesses succeed.
- Comfortable using Salesforce or similar CRM systems.
