The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Facilitate planning, oversight and change management in order to take: advantage of opportunities and mitigating emerging threats
- Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
- Surface performance trends and risk posture to leadership on a regular cadence.
- Support the Global Director LEOps in monitoring performance across the team.